Refund Policy for Innovative Science Projects

Thank you for shopping with Innovative Science Projects. We strive to ensure that our customers are completely satisfied with their purchases. Please review our refund policy to understand your rights and options regarding refunds and returns.

1. General Policy
We offer a 7 day refund policy for most products purchased through our website. Refunds are subject to the terms and conditions outlined below.

2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
Condition: The product must be 
Product returned in its original condition, including all packaging, accessories, and documentation. Products that have been used, altered, or damaged are not eligible for a refund.
Timeframe: Requests for refunds must be made within 7 days of the purchase date.
Proof of Purchase: A valid receipt or order number is required to process the refund.

3. Non-Refundable Items
The following items are non-refundable:

Digital products, including downloadable content and online courses.
Custom or personalized products.
Gift cards.
Products purchased through third-party vendors or marketplaces.
4. How to Request a Refund
To initiate a refund request:

Contact Us: Email us at info@innovativescienceprojects.com with your order number, a description of the issue, and any relevant photos.
Return Instructions: Once your request is reviewed, we will provide instructions on how to return the product if necessary. Ensure you follow these instructions carefully to avoid delays in processing your refund.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
5. Refund Process
Inspection: Once we receive your returned item, we will inspect it to determine eligibility for a refund.
Processing Time: Refunds are processed within 3 business days after receiving the returned product. The refund will be issued to the original payment method.
Partial Refunds: In some cases, a partial refund may be issued if the product shows signs of use or damage.
6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:

Email: info@innovativescienceprojects.com
Phone: +91-9990167716
Address: UG-03, Vishwa Sadan, District Centre, Janakpuri West, New Delhi-110058
7. Policy Changes
Innovative Science Projects reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately.

Thank you for your understanding and cooperation.

Shipping and Delivery Policy

At Innovative Science Projects, we are committed to ensuring that your innovative science projects reach you in perfect condition and within the expected timeframe. Please read the following policy for details regarding shipping and delivery.

1. Order Processing

• All orders are processed within 2-3 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you if there are significant delays.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method chosen:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Express Shipping: Estimated delivery within 2-3 business days.
• International Shipping: Estimated delivery within 7-14 business days, depending on the destination country and customs procedures.

Please note that delivery delays can occasionally occur due to unforeseen circumstances, such as weather conditions or carrier issues.

3. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information. You can monitor the progress of your shipment via the provided tracking link.

4. Shipping Restrictions

We currently ship to most locations worldwide. However, certain countries or regions may be subject to additional restrictions or customs regulations. Please contact our support team at [contact info] if you have any questions regarding international shipping to your location.

5. Damages and Lost Shipments

• If your order arrives damaged, please contact us immediately with photographic evidence. We will work to resolve the issue promptly with a replacement or refund.
• In the event that a shipment is lost, we will conduct an investigation with the carrier. If the shipment cannot be located, we will issue a replacement or refund.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. Please check with your local customs office for more information.

7. Delivery Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information.

8. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, feel free to contact us at innovativescienceprojects@gmail.com or +91 9990167716.